CSR/ Customer Service Representative
Grasshopper Heating & Cooling is a leader in repair and replacement of residential Heating & Air Conditioning Equipment in Clifton Park, NY, serving the Capital Region & Beyond.
We specialize in high quality residential HVAC repair, maintenance, indoor air quality and new system installation and our team members take great pride in the work we do. We work in an exciting, high-performance culture and love bringing awesome people to our team! Grasshoppers only move in a forward direction and so do we!
About You
You have a proven history in customer service and enhancing the customer experience with an ability to work from our headquarters in a comfortable, welcoming environment. You have the ability to handle a high volume of calls and speak respectfully and eloquently on the phone. You are able to put customers at ease when addressing their concerns and frequently change a negative experience into a positive one. Knowledge of the HVAC industry is not required but being willing to learn quickly is paramount. Having sales, retail, or customer-client-facing experience is a bonus. You are well-spoken, can command a conversation, ask solution-based questions, and have high-energy levels. You are self-motivated and eager to advance. You understand and accept training and coaching as a source of constant growth.
You must have a verifiable history of earnings, as the hourly pay is $20 to $30 based on experience. Please include in your application a cover letter with the answers to these questions:
- What do you consider an excellent customer experience?
- Give me an example of a time that you turned a negative experience into a positive experience for a customer or a client.
- What is one of your greatest customer service experiences where you were involved?
Applications without this information in the cover letter will not be considered. Feel like this job is perfect for you but you don’t fit one of the criteria? Convince us why you should be hired anyway.
Here Are The Daily Duties For Our Call Center Position:
- Understand and communicate services offered
- Build and maintain relationships with current and prospective customers
- Communicate with our customers, addressing their needs and concerns
- Respond to all customer inquiries in a timely manner, providing accurate information and creating a positive customer experience
- Schedule service appointments with customers
- Set up accounts/contracts with new customers
- Provide resolution to customer concerns
- Route customer calls received at our Call Center accordingly based on customer needs
- Establish rapport with new and existing customers at our Call Center
- Outbound calls to past customers to schedule service
Requirements For Hire
- No Criminal history (no criminal convictions). Must be able to pass a background check.
- Demonstrate commitment to developing customer service and communication skill.
- Demonstrate willingness to learn knowledge of indoor air quality
- Ability to follow written and verbal directions given.
- Ability to follow safety guidelines.
- Must have your own reliable transportation.
- Valid NY Driver’s License with a clean MVR.
- Must have working cell phone with internet connection.
Benefits
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance reimbursement plans
- Paid time off
- Professional development assistance
- Referral program
Schedule
- Monday to Friday
- 7:30 – 4:30
- 8:00 – 5:00
- 8:30 – 5:30
Supplement Pay
Commission Pay and SPIFFs
HVAC Installers
Grasshopper Heating & Cooling is a leader in repair and replacement of residential Heating & Air Conditioning Equipment in Clifton Park, NY, serving the Capital Region & Beyond.
We specialize in high quality residential HVAC repair, maintenance, indoor air quality and new system installation and our team members take great pride in the work we do. We work in an exciting, high-performance culture and love bringing awesome people to our team! Grasshoppers only move in a forward direction and so do we!
About You
You are an experienced Residential HVAC Installer. You are able to install furnace and condensing units without training or assistance. You have the ability to work from our headquarters in Clifton Park and travel to visit customer’s homes the majority of the time you are at work. You have the ability to learn quickly and can retain knowledge. You have a willingness and comfort level to diagnose errors and technical problems, effectively and professionally inform, educate, communicate solutions, and offer options. Great communication skills are key. While already operating at a high level, you understand and accept training and coaching as a source of constant growth.
You have the opportunity to abundantly exceed $55,000 based on experience and potential add-on options.
If you do not meet the experience requirements for this position, please ask us about the HVAC Green Grasshopper Program.
Responsibilities
- Install residential HVAC Split Systems, Furnaces, Condensers, Air Handlers, Hydronic Systems, Package units, Mini Splits to Grasshopper Standards
- Installation of copper line sets, gas lines, wiring, venting, drain lines to Grasshopper Standards
- Building return stands
- Building duct plenums
- Installation of full duct systems
- Scheduled Duct repairs
- Maintaining inventory in service vehicles and cleanliness. Maintaining a cleanly work site and vehicle.
- Completing installation checklists, paperwork and submitting all pictures to our CRM Software
- Collecting signature and payment at job completion
Requirements For Hire:
- No Criminal history (no criminal convictions). Must be able to pass a background check.
- Must be able to safely lift at least 50 pounds solo.
- Able to continually climb, balance, stoop, kneel, crouch, and/or crawl
- Demonstrate willingness to invest in tools used in the installation of HVAC equipment.
- Demonstrate willingness to invest time into training to advance position.
- Demonstrate commitment to developing customer service and communication skill.
- Demonstrate willingness to learn knowledge of indoor air quality
- Ability to follow written and verbal directions given.
- Ability to follow safety guidelines.
- Ability to work for extended periods of time in tight conditions such as attics and below structure crawl spaces.
- Manual dexterity required to operate a range of power and hand tools.
- Must have your own reliable transportation
- Valid NY Driver’s License with a clean MVR
- Must have working cell phone with internet connection
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance reimbursement plans
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- Monday to Friday
- Overtime
Supplement Pay:
Comfort Advisor
Grasshopper Heating & Cooling is seeking to add two salespeople, who are referred to as Comfort Advisors, to our team. The position will be based in Clifton Park, NY, but will serve the Capital Region and beyond. Ideally, the successful candidate will be in place prior to the start of (date)___________. Our hiring process is thorough, but moves quickly for the right candidate.
About You
You are an accomplished salesperson with the ability to work from our headquarters and travel to visit customers and prospects. You have the ability to prospect consistently on the phone, in person, and at company trade events. Knowledge of the HVAC industry is preferred, but not required if you have a history of sales success in a complex selling environment, the ability to learn quickly, and can retain knowledge. You are adept at selling solutions that exceed $2500 to upwards of $20,000. You are well-spoken, can command a room’s attention, and have high energy levels. People consider you a leader and you consider a sales territory as your personal business. You are accustomed to tracking your sales behavior and metrics as a source of effectiveness and improvement. While already operating at a high level, you understand and accept training and coaching as a source of constant growth.
You must have a verifiable history of earning in excess of $90,000 and a need to quickly surpass $120,000. Top earners in the industry regularly surpass $200,000 in yearly earnings excluding company benefits. Salespeople are expected to earn at a high level, as our reputation, line of equipment, sales leads, and service provide ample opportunity for selling.
Please include in your application a cover letter with the answer to these questions:
1. What do you consider the key to sales success?
2. What are your greatest selling successes to date?
Applications without this information in the cover letter will not be considered.
Feel like this job is perfect for you but you don’t fit one of the criteria? Sell us on why you should be hired anyway!
Add To Our “About Us” Section:
Grasshopper Heating & Cooling is a leader in complete heating and cooling solutions. We have worked closely with our customers to engineer superior intelligent primary and secondary solutions. Our goal is to make our heating and cooling systems more efficient. We will not shy away from a project due to complexity; rather we address each component head-on. Our access to solutions makes Grasshopper Heating & Cooling a forerunner in HVAC technologies.
Job Description:
- Keep appointments with customers as scheduled.
- Ask customers for permission to place a job site sign when the job is sold.
- Spend most, if not all, of a Comfort Advisor’s time is spent on sales or sales-related activities in the field.
- Participate in training as requested.
- Perform full in-home assessment of client’s home
- Follow company procedures for generating referrals.
- Participate in weekly sales meetings.
Responsibilities:
- Drive new sales for the company
- Start sales process in office
- Travel to customer’s home to present sales presentation
- Determine customer needs and provide solutions
- Present proposal at customer’s home in person
- Offer financing on all proposals
- Generate referrals
- Continuously refine communication skills to improve customer satisfaction
Requirements For Hire:
- No Criminal history (no criminal convictions). Must be able to pass a background check.
- Demonstrate commitment to developing customer service and communication skill.
- Demonstrate willingness to learn knowledge of indoor air quality
- Ability to follow written and verbal directions given
- Must have your own reliable transportation
- Valid NY Driver’s License with a clean MVR
- Critical thinker
- Must have working cell phone with internet connection
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance reimbursement plans
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- Monday to Friday
- 7am – 4pm
Supplement Pay:
Service Technician Position
Grasshopper Heating & Cooling is a leader in repair and replacement of residential Heating & Air Conditioning Equipment in Clifton Park, NY, serving the Capital Region & Beyond.
We specialize in high quality residential HVAC repair, maintenance, indoor air quality and new system installation and our team members take great pride in the work we do. We work in an exciting, high-performance culture and love bringing awesome people to our team! Grasshoppers only move in a forward direction and so do we!
About You
You are an experienced HVAC Service Technician with the ability to work from our headquarters in Clifton Park and travel to visit customers and prospects the majority of the time you are at work. Knowledge of the HVAC industry is preferred. You have the ability to learn quickly and can retain knowledge. You have a willingness and comfort level to diagnose errors and technical problems, effectively and professionally communicate solutions, and offer options. Great communication skills are key. While already operating at a high level, you understand and accept training and coaching as a source of constant growth.
You have the opportunity to abundantly exceed $1200 per week based on experience, certifications, and add-on options. Compensation potential will be explained in detail at the final interview.
We Expect You To:
- Inform and educate clients on the condition of their system.
- Identify the appropriate way to satisfy our customer’s needs
- Present options tailored to each client’s needs.
- Inspect all HVAC systems to identify preventative maintenance, repair, and replacement opportunities.
- Ensure all appropriate tests are performed and documented during maintenance
- Ability to manage time and remain organized.
- Lead clients to make their best-informed decisions
Feel like this job is perfect for you? Be prepared to tell us why you’re a perfect fit for this position.
Requirements For Hire:
- No Criminal history (no criminal convictions). Must be able to pass a background check.
- Must be able to safely lift at least 50 pounds solo.
- Able to continually climb, balance, stoop, kneel, crouch, and/or crawl
- Demonstrate willingness to invest in tools used in the installation of HVAC equipment.
- Demonstrate willingness to invest time into training to advance position.
- Demonstrate commitment to developing customer service and communication skill.
- Demonstrate willingness to learn knowledge of indoor air quality
- Ability to follow written and verbal directions given.
- Ability to follow safety guidelines.
- Ability to work for extended periods of time in tight conditions such as attics and below structure crawl spaces.
- Manual dexterity required to operate a range of power and hand tools.
- Must have your own reliable transportation
- Valid NY Driver’s License with a clean MVR
- Must have working cell phone with internet connection
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance reimbursement plans
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- Monday to Friday
- On call rotation
- Overtime
Supplement Pay:
- Ability to unlock commissions, bonuses, and SPIFs
oct 14, 2022
